Fimerse Refund Policy

Last updated: 2026-09-26

This policy applies to every charge for Fimerse Plus.

1. Subscriptions

If you pay for Fimerse Plus (monthly or annual) and decide it isn't for you, you can ask for a full refund within 14 days of any charge. No form, no reason needed. We'll cancel the subscription and refund that charge in full.

Outside the 14-day window, you can still cancel any time; you keep access until the end of the period you already paid for, and you won't be charged again.

2. Credit top-ups

Some features (statement import, insights, the advisor) are metered by credits. If you buy a top-up pack and haven't used any of it, we'll refund it in full within 14 days of the purchase. Once part of a pack has been used, we'll refund the unused portion.

3. How payments are handled

Paddle, our payment provider, is the merchant of record for every charge, so refunds are processed through them, not billed to your card twice or held up on our end. See the Privacy Policy (PRIVACY.md) for what Paddle is and isn't told about your account.

4. How to ask for a refund

Email support@fimerse.com from the address on your account. To stop future charges yourself, use Manage billing in Settings; cancelling there does not refund past charges, so write to us for that. We aim to process every refund within 5 business days.

5. Chargebacks

If something feels wrong with a charge, please ask us first. It's almost always faster than a chargeback, and it never costs you anything either way. A chargeback filed without reaching out first may lead to the account being suspended while it's investigated.

6. Changes to this policy

We may update this page; we'll change the "Last updated" date above and, for any change that makes the policy less generous, give at least 30 days' notice by email before it applies to a new charge.

7. Contact

Ozaar LLC, Delaware, USA. support@fimerse.com.